Refund Policy

Effective Date: March 1, 2026

This Refund Policy (“Policy”) governs the circumstances (if any) under which CreateReceipt.com and its affiliates, owners, operators, and service providers (collectively, “CreateReceipt”, “we”, “us”, or “our”) may, in our sole and absolute discretion, issue a refund, partial refund, credit, or other consideration in relation to purchases made through CreateReceipt.com (the “Site”) and/or the services, tools, and digital deliverables made available thereunder (collectively, the “Services”).

By accessing, purchasing, subscribing to, or otherwise using the Services, you (“you” or “User”) acknowledge that you have read, understood, and agree to be bound by this Policy, to the maximum extent permitted by applicable law.

1) General Principle; No “Direct” or Automatic Refund Entitlement

The Services constitute digital products and/or digitally delivered functionality that may be provisioned, activated, and/or made available substantially immediately upon successful payment authorization. Accordingly, CreateReceipt does not maintain a direct, automatic, or unconditional refund policy. No refund shall be deemed owed or payable solely by virtue of (a) purchase, (b) dissatisfaction, (c) non-use, or (d) change of mind.

Any refund (including a full refund, partial refund, pro-rated refund, account credit, extension, replacement, or other remedy) may be granted only following our review and approval and is not guaranteed. The existence of this Policy does not create an enforceable promise of refund, except where required by applicable law.

2) Refund Request Submission Window (14 Days); Not a Guarantee of Approval

Subject to applicable law, Users may submit a request for refund consideration within fourteen (14) calendar days from the original purchase date (the “Request Window”).

Notwithstanding the foregoing:

• Submission within the Request Window does not create any presumption of eligibility; and
• All requests remain subject to CreateReceipt’s discretionary assessment and approval, which may be granted or denied for any reason consistent with this Policy and applicable law.

Requests submitted after the Request Window are generally not entertained, except where mandated by law or where CreateReceipt, in its discretion, determines that exceptional circumstances exist.

3) Definitions and Interpretive Notes (for Avoidance of Doubt)

For purposes of this Policy:

• “Digital Services” includes, without limitation, any subscription access, premium features, downloads, templates, receipt-generation tools, credits, usage-based entitlements, and/or other intangible digital functionality provided by CreateReceipt.
• “Consumed” (or “Used”) means that the User has obtained value from the Services, including, without limitation, by accessing paid features, generating receipts, using credits, exporting/downloading outputs, or otherwise invoking functionality that is made available through a paid entitlement.
• “Refund” includes any reversal of funds, partial reversal, credit, discount, extension, or other remedy offered in connection with a payment dispute.

Headings are inserted solely for convenience and do not affect interpretation.

4) Case-by-Case Refund Consideration (Limited Scenarios)

Refunds may be considered in a limited set of circumstances, which may include, without limitation, the following categories. The inclusion of any category herein shall not be construed as a promise that a refund will be issued in that category.

4.1 Duplicate Charges / Erroneous Multiple Transactions

A refund may be considered where there is objective evidence of:

• duplicate billing for a single intended purchase;
• multiple captures/charges resulting from payment processing error; or
• accidental duplicate purchase of the same plan/feature with overlapping entitlement.

Typical resolution: reversal of the duplicate portion only, or correction of the billing anomaly.

4.2 Incorrect Amount Charged / Billing Miscalculation

A refund or adjustment may be considered where there is verifiable evidence that CreateReceipt:

• charged an incorrect amount due to a system error attributable to us;
• incorrectly applied pricing, renewal, upgrade/downgrade logic; or
• applied an unintended charge contrary to the plan the User selected (as evidenced by records).

Typical resolution: partial refund of the differential, plan correction, credit, or similar adjustment.

4.3 Material Service Unavailability Attributable to CreateReceipt

A refund may be considered where:

• a paid entitlement was successfully billed, and
• the User was materially unable to access core paid functionality due to a demonstrable fault on our side, and
• our support team could not remediate the fault within a commercially reasonable timeframe after receiving sufficient diagnostic information from the User.

Typical resolution: credit, extension, partial refund, or refund—depending on the extent of impact and usage.

4.4 Unauthorized Transactions / Fraud Indicators

Where the User reasonably believes a transaction was unauthorized, CreateReceipt may evaluate the request. However:

• the User may be required to pursue remedies with the payment instrument issuer and/or payment processor;
• CreateReceipt may request documentation and may deny requests lacking sufficient substantiation; and
• chargebacks/disputes may be handled in accordance with the applicable processor’s procedures.

Typical resolution: may vary; in certain cases the payment processor’s outcome controls.

4.5 Exceptional Circumstances

CreateReceipt may, without obligation, consider other circumstances not expressly enumerated herein, including unusual technical or billing anomalies, provided the request is adequately substantiated and consistent with this Policy and applicable law.

5) Non-Eligibility / Common Grounds for Denial

Without limiting the generality of the foregoing, refunds are generally not granted in the following circumstances:

• Consumed/Used Services: Where the User has used the Services or derived value (e.g., receipt generation, downloads, export, premium feature access, credit usage).
• Change of Mind / Buyer’s Remorse: Dissatisfaction after access or use, or a decision not to continue using the Services.
• User Error or Misconfiguration: Errors in data entry, selection of settings, misunderstanding of features, or failure to read product descriptions, except where a demonstrable fault of CreateReceipt is established.
• Third-Party / Environment Issues: Problems attributable to the User’s device, operating system, browser configuration, network connectivity, VPN, firewall, ad blockers, security software, or third-party services beyond CreateReceipt’s reasonable control.
• Late Requests: Requests submitted outside the Request Window, except as required by law or in our discretion.
• Non-Refundable Processing Fees: To the extent permitted by law, and depending on payment processor limitations, certain fees (e.g., processing fees) may not be recoverable; where such fees are non-refundable to CreateReceipt, any approved refund may exclude them.

6) Subscriptions, Renewals, Upgrades, and Cancellations

6.1 Cancellations

If the Services are offered on a subscription basis, the User may typically cancel prospective renewals in accordance with the account settings or instructions provided at checkout. Cancellation generally stops future billing and does not retroactively void charges already processed.

6.2 Renewals

Renewal charges may occur automatically unless cancelled before the renewal date/time. If you believe you were renewed in error, you must notify us promptly and, where applicable, within the Request Window.

6.3 Subscription Refunds

Because subscription access often confers immediate availability of paid features, refunds for subscription charges are not automatic and remain subject to discretionary review. Outcomes may include (as determined by CreateReceipt): no refund, partial refund, pro-rated credit, or extension, depending on usage and circumstances.

7) Chargebacks and Payment Disputes

If the User initiates a chargeback, retrieval, or dispute with a card issuer, bank, or payment processor:

• access to the Services may be suspended during the dispute lifecycle;
• CreateReceipt may submit transaction evidence and usage records to the processor/issuer; and
• repeated disputes may result in account limitation or termination to the extent permitted by law.

Users are encouraged to contact CreateReceipt support prior to filing disputes to permit resolution through internal review.

8) Refund Request Procedure (How to Apply for Consideration)

To request refund consideration, the User must submit a written request to:

Email: [email protected]

Subject: “Refund Request”

The request should include (at minimum):

• Account email (if applicable)
• Transaction identifiers (order ID, date/time, amount, payment method)
• A detailed narrative of the issue and the relief sought
• Supporting evidence (screenshots, error logs, correspondence, relevant context)

CreateReceipt may request additional information. Failure to provide adequate information may result in denial.

9) Review, Determination, and Remedies

Upon receipt of a request, CreateReceipt may, at its discretion:

• investigate payment records, entitlement status, and usage logs;
• request further clarification; and
• determine an outcome deemed appropriate.

Possible outcomes include:

• No refund (request denied)
• Partial refund (e.g., differential billing correction)
• Account credit or service extension
• Full refund (generally limited to duplicative/erroneous billing or severe access failures)

All determinations are made in CreateReceipt’s sole discretion, subject to applicable law. Approval is not guaranteed, including for requests submitted within 14 days.

10) Refund Method, Timing, Taxes, and Currency

If a refund is approved:

• it will generally be issued to the original payment method, unless technically infeasible;
• processing time depends on the bank/payment provider and may take several business days;
• currency conversion and final credited amounts (if applicable) are determined by the payment network/issuer; and
• taxes, where collected, may be refunded where required or applicable.

11) Statutory Rights; No Waiver

Nothing in this Policy is intended to exclude, restrict, or derogate from any non-waivable consumer rights or statutory protections that may apply in your jurisdiction. Where this Policy conflicts with applicable mandatory law, such law shall prevail to the extent of the conflict.

12) Amendments to This Policy

CreateReceipt reserves the right to modify, amend, or update this Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of the Services after changes constitutes acceptance of the revised Policy, to the extent permitted by law.

13) Contact Information

If you have any questions, concerns, or need further clarification about this Refund Policy, please feel free to contact us:

Email: [email protected]

Contact Page: Contact Us on our website (you can send us a message here as well).

Our support team is here to help and typically responds within 1–2 business days. We will gladly address any inquiries about how the refund policy applies to your specific situation or any other questions you might have about using CreateReceipt.

Thank you for being a user of CreateReceipt. We value your business and your understanding of our refund policy. Our goal is to ensure you have a smooth and satisfactory experience with our service, and we are always ready to assist you within the framework of this policy.