Refund Policy

Last Updated: November 27, 2025

CreateReceipt.com is powered by Digitrix Agency, a company dedicated to creating practical digital solutions for everyday needs. At Digitrix, we believe that everyone deserves tools that simplify their lives, and CreateReceipt.com embodies this commitment by making it easier for you to take control of your finances.

At CreateReceipt, we are committed to a fair and transparent refund process. We understand that circumstances can change, so we offer refunds under certain conditions while maintaining the integrity of our digital services. This Refund Policy explains when you may be eligible for a refund and how to request one, in alignment with our payment provider's guidelines and applicable consumer protection laws. We strive to balance user satisfaction with the nature of our products, which are delivered digitally and often customized. Please read the following policy carefully to understand your rights and our procedures regarding refunds.

Eligibility for Refunds

We offer refunds for purchases within 14 days of the original purchase date, provided the service or product has not been used. To be eligible for a refund, all of the following conditions must be met:

14-Day Refund Window: You request the refund within 14 calendar days from the date of purchase (the date you completed the transaction).
Unused Product/Service: The digital product or service has not been accessed, used, or consumed in any meaningful way. This means you have not generated any receipts, redeemed any credits, downloaded any paid content, or otherwise utilized the purchased features. If any portion of the service has been used or accessed, the purchase is considered 'consumed' and may no longer qualify for a refund.
Original Purchase Only: The refund request pertains to an initial purchase or eligible transaction. Generally, the 14-day refund guarantee applies to new purchases and first-time charges.

If all the above criteria are satisfied, we will typically approve your refund request. Our goal is to ensure you are treated fairly, and we honor valid refund requests for unused products within the allowed timeframe.

Non-Refundable Cases

While we aim to accommodate our users, certain situations are not eligible for refunds. Below are scenarios where refunds will be refused or limited:

Outside the 14-Day Window: If more than 14 days have passed since your purchase, we cannot offer a refund. This policy is in place to be consistent and fair to all users. We encourage you to evaluate your purchase promptly.
Used or Partially Used Services: Once you have used any part of the service, the sale is considered final. For example, if you purchased a package of 50 receipt credits and have used even 1 credit to create a receipt, that purchase is no longer eligible for a refund. Similarly, if you subscribe to a service and log in to generate receipts or use premium features, you have begun to utilize the service, and we cannot refund that subscription period, either in full or pro-rated.
Digital Content Delivery: Our products are digital and often delivered or accessible immediately after purchase. Because of the instant delivery, they cannot be returned. If a digital product has been downloaded, generated, or accessed, it is deemed delivered and is non-refundable. This aligns with the nature of digital goods – once the content or service is provided, it cannot be undone or returned.
Partial Use of Credit-Based Purchases: For add-ons, credit packs, or other usage-based digital services, no refunds will be given for partially used credits or services. We do not provide partial refunds proportional to unused portions. For instance, unused credits in your account after partial usage will not be converted to a monetary refund. Make sure to purchase credit packs in quantities you intend to use.
Renewal Charges Beyond Eligibility: Recurring subscription charges (renewals) that are older than 14 days or have been used (for example, you continued using the service after renewal) are not refundable.
Exceptions Not Covered: We do not offer refunds in situations such as buyer's remorse after extensive use, dissatisfaction due to unmet personal expectations after using the service, or any situation that falls outside the conditions described in this policy. We encourage all users to utilize any free trial or demo features (if available) to determine if our service meets your needs before purchasing.

By clearly outlining these non-refundable scenarios, we hope to prevent misunderstandings. These rules help us protect the value of our service and ensure we can continue to offer a high-quality product to all customers.

Duplicate or Accidental Purchases

We understand that mistakes can happen during the purchasing process. If you accidentally purchased a product twice or made an unintentional or duplicate purchase, we will work with you to correct the issue:

Duplicate Purchases: If you see multiple charges for the same product or subscription, please contact us immediately. After verifying the duplicate transaction, we will refund the duplicate purchase as long as the product or service from that extra charge was not used. Typically, one of the purchases will be kept active (the one you intended to buy), and the other will be canceled and refunded in full.
Accidental/Unintended Purchases: If you mistakenly bought the wrong plan or product, or otherwise did not intend to complete a purchase, notify us right away (and within 14 days). Provided the service from that purchase has not been utilized, we will cancel the access and issue a refund. We urge users to review their order details carefully before confirming payment to avoid such situations, but we will assist in genuine cases of error.

In all cases of duplicate or accidental purchases, the standard rules of the 14-day limit and unused service still apply. Time is of the essence – please report the issue as soon as you notice it. Our support team may request information, such as order receipts or account information, to verify the duplicate or accidental purchase before processing the refund.

Subscription Renewals

Subscription services (recurring billing) have special considerations for refunds:

Initial Subscription Purchase: Your first subscription payment is treated like a new purchase. It is fully eligible for a refund under the same 14-day unused policy described above. If you subscribe and then decide the service is not right for you, you may request a refund within 14 days of that initial payment, as long as you have not significantly used the service (for example, generated receipts or consumed included credits in that period).
Automatic Renewals: Subsequent subscription renewals (the charges after your initial billing cycle, such as monthly or annual renewals) are generally not refundable. When you subscribe, the plan is set to renew automatically at the end of each billing period. It is the user's responsibility to cancel the subscription before the next renewal date if you do not wish to continue.

Exception – Recent Unused Renewal: As a courtesy, if a subscription renewal charge has just occurred and you did not realize the subscription was still active, you may contact us within 14 days of the renewal charge to request a refund. In such cases, we will check that you have not used the service since the renewal. If zero usage has occurred in the new billing period, we may, at our discretion, approve a refund for that renewal. This is intended to help in cases where a user intended to cancel but missed the deadline.
Please note that this exception is a goodwill gesture and may not be available if it is a repeated occurrence or if the service was accessed. We strongly encourage keeping track of your subscription renewal dates to avoid unintended charges.

No Pro-Rated Refunds on Subscriptions: If you cancel a subscription in the middle of a billing cycle, we do not offer a pro-rated refund for the unused portion of the term. For example, if you have an annual subscription and you cancel after a few months, you will retain access for the remainder of the paid year, but you will not receive a partial refund for the remaining months. Cancellation will simply stop the auto-renewal for the next period. Our refund policy only covers full refunds under the conditions stated (initial 14-day window and unused service).
Free Trials and Introductory Periods: If our service offers a free trial or a limited free tier before payment, please use that trial period to evaluate the product. The refund policy for the first post-trial payment is the same 14-day rule. If you were charged at the end of a free trial for the first time, you have 14 days from that charge to request a refund (assuming no usage), just as with any initial purchase. If you do not want to be charged after a free trial, you should cancel before the trial ends.

By outlining these rules for subscriptions, we aim to avoid confusion. The key takeaway: always cancel before your renewal date if you do not wish to continue, and if you forget, contact us quickly and refrain from using the service so we can assist you.

How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps to request one:

Contact Our Support Team: Send an email to info@createreceipt.com or use our official support contact form (available on our Contact Us page). Use the subject line 'Refund Request' (or similar) to ensure quick attention.
Include Necessary Details: In your refund request, please provide the following information:
- Account Information: The email address associated with your CreateReceipt account (and your username, if applicable). This helps us identify your account and purchase history.
- Order Details: Any relevant order information, such as your order number, transaction ID, or a copy of the receipt that was emailed to you at purchase.
- Purchase Date: The date of the transaction for which you are requesting a refund.
- Reason (Optional but Helpful): A brief explanation of why you are requesting a refund.
Await Verification: Once we receive your request, our support team will review the details and verify your eligibility. We may reach out for additional information or clarification if needed.
Approval & Processing: If your refund is approved, we will notify you via email and initiate the refund through our payment system.

Important: Please do not include sensitive information like full credit card numbers or passwords in your refund request. All refund requests should be made through the official channels (email or support form).

We strive to respond to all refund inquiries as quickly as possible, typically within 1–2 business days. If you do not receive a response in that timeframe, please check your spam folder or reach out again to ensure we received your request.

Refund Processing & Timeline

When a refund is approved, we will process it as follows:

Original Payment Method: Refunds are always issued back to the original payment method used for the purchase.
Processing Time: Once initiated on our end, the refund will be processed by our payment partner and your financial institution. The time it takes for the refunded amount to appear in your account can vary as follows:
- Credit/Debit Cards: Typically 5–10 business days for the credit to show on your card statement.
- PayPal or Other Digital Wallets: Usually 1–5 business days.
- Bank Transfers or Other Methods: Generally 5–10 business days.
Confirmation: We will send you a confirmation email when the refund is processed on our side.
Partial Refunds: As a rule, we issue refunds as full reversals of the original charge if approved; partial refunds are rare and discretionary.
Exchange Rates and Fees: If your purchase was made in a different currency, slight differences may occur due to exchange rates or bank fees.
Denials: If your refund request is denied (for example, usage was detected or it is outside the 14-day window), we will notify you and may suggest alternatives where possible.

Customer Responsibilities and Fair Use

We ask our users to be mindful of our refund policy and only make purchase commitments you intend to keep. Before purchasing, please take advantage of any resources we provide to make an informed decision:

Service Information: Read the service descriptions and features on our website.
Free Trials/Demos: If available, use a trial or demo to evaluate the product.
Contact Us for Pre-Sales Questions: Email info@createreceipt.com for any clarifications before purchasing.
Account Security: Keep your account credentials secure and inform us immediately about any suspected unauthorized activity.

By being a responsible user and taking these steps, you can minimize the need for refunds and ensure a smoother experience. Abuse of the refund policy may result in refusal of future refunds or even account suspension in extreme cases.

Changes to this Refund Policy

This Refund Policy may be updated from time to time to reflect changes in our services, customer feedback, or legal requirements. CreateReceipt reserves the right to modify or amend the policy at our discretion. When we make changes, we will do the following:

Update the 'Last Updated' date: The date of the latest revision is shown at the top of this policy.
Notification: For significant changes, we may provide additional notice, such as email or a prominent announcement on our website.
Continued Use Constitutes Acceptance: By continuing to use CreateReceipt after a policy update, you acknowledge and accept the changes.

We encourage users to periodically review this Refund Policy to stay informed of any updates. We aim to ensure that our policies remain clear, fair, and up-to-date.

Contact Information

If you have any questions, concerns, or need further clarification about this Refund Policy, please feel free to contact us:

Email: info@createreceipt.com

Contact Page: Contact Us on our website (you can send us a message here as well).

Our support team is here to help and typically responds within 1–2 business days. We will gladly address any inquiries about how the refund policy applies to your specific situation or any other questions you might have about using CreateReceipt.

Thank you for being a user of CreateReceipt. We value your business and your understanding of our refund policy. Our goal is to ensure you have a smooth and satisfactory experience with our service, and we are always ready to assist you within the framework of this policy.